96 ok Help Center | Support Guides and Common Solutions

Help Topics

Select the category that best describes your issue

Deposits & Payments

How to Deposit via bKash, Nagad & Rocket

12 Guides

Withdrawal

Withdrawal Process & Timeframes for Your Winnings

8 Guides

Account Management

Profile Updates, Verification & Security

10 Guides

Bonuses & Offers

Information on bonus claims, rollovers, and promotions

9 Guides

Betting Guide

Betting Markets, Odds & Bet Types

15 Guides

App Support

Installation, Updates & Technical Troubleshooting

6 Guides

Security & Privacy

Account Security, Data Privacy & Policies

7 Guides

Responsible Gaming

Limits, Self-Exclusion & Support Resources

5 Guides

Step-by-Step Guide

Detailed guides on the most frequently asked topics

Log In to Your Account

Open the 96 ok website or app and log in with your mobile number and password.

Click the 'Deposit' button from your dashboard

The Deposit button is at the top right, next to your balance. Click it to proceed.

Select a Payment Method

Select whichever you have funds in — bKash, Nagad, or Rocket. Minimum deposit starts from ৳200.

Enter the Amount and Confirm

Enter the deposit amount. The system will provide you with a payment number or QR code.

Complete Payment

Send the amount to that number via the bKash/Nagad app. Your balance is usually credited within 5 minutes.

Important Information

Always send money to the official number provided by 96 ok. Never send to any third-party number. If your balance doesn't appear within 30 minutes, contact us via live chat with a screenshot.

Go to the Wallet Section

Choose a Withdrawal Method

Select bKash, Nagad, or Rocket based on your preferred deposit method.

Enter the Amount and Number

Enter the amount you wish to withdraw and your mobile banking number. Minimum withdrawal is ৳500.

Submit a Request

Review your details and click 'Confirm'. Processing takes up to 30 minutes for regular members and 5 minutes for VIP members.

Go to Profile Settings

Enter Your National ID Details

Upload your NID number along with photos of the front and back of your ID.

Submit a Selfie Photo

Take a selfie holding your NID and upload it. Make sure the photo is clear and taken in good lighting.

Wait for Approval

The 96 ok team completes verification within 24 hours. You will be notified via SMS/email upon success.

Go to the 'Bonuses' Section

After logging in, click the /bonus link in the navigation or go to the Promotions section on your dashboard.

Select Your Preferred Bonus

Click the 'Claim' button on the bonus you want — welcome, reload, or cashback.

Make a Deposit

If you deposit the qualifying amount while a bonus is active, the bonus is credited automatically.

Complete the Rollover

Once the required number of bets is met, your bonus becomes eligible for withdrawal. You can track your progress in the wallet.

Go to the App Download Page

Visit the /app page on the 96 ok website or search for it directly in your app store.

Choose Android or iOS

Android users can download the APK file. iOS users can install the app from the App Store.

Enable Install from Unknown Sources on Android

Go to Settings → Security → Enable 'Install from Unknown Sources'. You can turn it off again after installation.

Log In & Enjoy

Open the app, log in to your account, and enable push notifications.

Common Issues & Solutions

Troubleshoot it yourself — most issues have a simple fix

Deposit Issues

Balance not updated after sending money — wait 30 minutes, then contact live chat with a screenshot of the transaction
Money sent to the wrong number — contact support immediately
Payment Page Not Loading — Refresh Your Browser or Clear the Cache

Withdrawal Issues

Withdrawal pending — this usually takes between 30 minutes and 2 hours
Withdrawal rejected — your account verification or rollover requirement may be incomplete
Incorrect bank number — contact support to update your bank details

Login Issues

Forgot your password — click 'Forgot Password' on the login page and reset it using an OTP
Account Locked — Wait 30 Minutes After Multiple Incorrect Password Attempts
Two-Factor Authentication Issue — Let the Old OTP Expire Before Requesting a New One

App Issues

App Crashing — Clear the Cache or Reinstall the App
Video not loading — check your internet connection or switch to WiFi
Not Receiving Push Notifications — Enable Notification Permission in Settings

Bonus Issues

Welcome Bonus Not Credited — First Deposit Must Be at Least ৳200
Cashback Not Received — Contact Support Before Monday Noon
Can't use my bonus — a new bonus won't activate while one is already active

Live Streaming Issues

Live match buffering — lower the video quality or set it to 'Auto'
No audio — check your device volume and browser permissions
Live match not showing — some matches may require an active bet to access

Transaction Processing Time

What Happens & When — At a Glance

Deposit

BKash / Nagad Deposit

Balance is typically credited within 2–5 minutes.

Deposit

Bank Transfer

1–3 hours on weekdays; up to 24 hours on weekends.

Withdrawal

Regular Member Withdrawal

Requests are processed within 15–30 minutes of submission.

Withdrawal

VIP Member Withdrawal

Priority processing in as little as 5 minutes.

Bonus

Welcome Bonus Activation

Automatically credited as soon as a qualifying deposit is made.

Bonus

Weekly Cashback

Credited to your wallet every Monday by 12:00 PM.

Live Support Chat

96 ok Support Team

Online

Hello! Welcome to the 96 ok Help Center. How can we help you today?

My deposit hasn't arrived even after 30 minutes.

No worries! Send us a screenshot of the transaction and we'll look into it right away.

Average Support Response Time

Live Chat: 2 minutes · Email: 2–4 hours · Bengali support available across all channels.

About the 96 ok Help Center

Getting help on online platforms can often feel like a hassle — having to write in English, waiting hours for a response. Many users have been through that. 96 ok takes this seriously. All support is available in Bengali, and most issues are resolved within minutes.

Live Chat: The Fastest Way to Get Help

96 ok's live chat is available 24/7, all week long. A Bangla-speaking support agent connects in an average of 2 minutes. Whether it's a missing deposit or a bonus query, you get instant help on any issue. Many users have reported that deposit problems were resolved within 10 minutes of reaching out via live chat.

Having a few details ready before contacting live chat can speed up the resolution. These include a screenshot of the transaction, your registered mobile number, and a clear description of the issue — this helps the agent understand the situation faster.

Deposits & Withdrawals: Common Questions Answered

Payment is the most common topic users ask about at 96 ok. It can be worrying when your balance doesn't appear after sending money via bKash. In most cases, this is simply due to server load and takes 2–5 minutes to reflect. If it has been more than 30 minutes, that's the time to reach out to support.

The most important requirement for withdrawals is account verification. Withdrawals will be held until your account is verified. Once you complete verification with your national ID, all future withdrawals will process without interruption. The 96 ok verification process is typically completed within 24 hours.

Security: How Safe Is Your Information

Many users wonder: is my personal data and money actually safe? At 96 ok, all data is protected with SSL/TLS encryption — the same standard used by banking websites. Your NID and payment information are never shared with third parties. We also recommend enabling two-step verification for added login security.

Each account is assigned a unique identification number at registration. If unusual login activity is detected, the system automatically sends you an SMS. Use a strong password to keep your account secure and never share it with anyone.

Responsible Gaming Support

96 ok believes gaming should be entertainment — it should never be a source of stress or hardship. If you feel that betting is having a negative impact on your life, you can set deposit limits or use the self-exclusion option in your account settings. Visit the /responsible-gaming page for more information. Any agent at the Help Center is also ready to assist you with this, in complete confidence.

Security-Related Questions

Answers to the Most Frequently Asked Questions

All your data and transactions on 96 ok are protected with 256-bit SSL encryption — the same standard used by international banks. Your name, NID number, and payment details are never sold or shared with any third party. For financial security, all deposits are held in separate, regulated accounts, kept entirely apart from operational funds. You can view your login history at any time and will receive an instant SMS alert if your account is accessed from an unrecognized device.

No, no one under the age of 18 is permitted to create or use an account on 96 ok. This is not just a policy matter — the age limit is strictly enforced to protect minors. Age is verified using a national ID card during the account verification process. If an investigation reveals that a user is underage, the account is suspended immediately and any remaining balance is refunded. Parents or guardians who have concerns can report them to support@96ok.click.

96 ok Help Center — All Your Questions & Issues, Answered in One Place

Help Topics

Deposits & Payments

Withdrawal

Account Management

Bonuses & Offers

Betting Guide

App Support

Security & Privacy

Responsible Gaming

Step-by-Step Guide

Log In to Your Account

Click the 'Deposit' button from your dashboard

Select a Payment Method

Enter the Amount and Confirm

Complete Payment

Important Information

Go to the Wallet Section

Choose a Withdrawal Method

Enter the Amount and Number

Submit a Request

Go to Profile Settings

Enter Your National ID Details

Submit a Selfie Photo

Wait for Approval

Go to the 'Bonuses' Section

Select Your Preferred Bonus

Make a Deposit

Complete the Rollover

Go to the App Download Page

Choose Android or iOS

Enable Install from Unknown Sources on Android

Log In & Enjoy

Supported Payment Methods

BKash

Nagad

Rocket

Bank Transfer

Credit Card

Crypto

Common Issues & Solutions

Deposit Issues

Withdrawal Issues

Login Issues

App Issues

Bonus Issues

Live Streaming Issues

Transaction Processing Time

BKash / Nagad Deposit

Bank Transfer

Regular Member Withdrawal

VIP Member Withdrawal

Welcome Bonus Activation

Weekly Cashback

Live Support Chat

Average Support Response Time

About the 96 ok Help Center

Live Chat: The Fastest Way to Get Help

Deposits & Withdrawals: Common Questions Answered

Security: How Safe Is Your Information

Responsible Gaming Support

Security-Related Questions

How safe is my personal information and deposited funds at 96 ok?

Can anyone under 18 create an account or play on 96 ok?